Q1. "How long will it take me to receive my order once it has been shipped?"
A1. You can expect delivery in 8 to 14 business days for most countries and in 5 to 10 business days if you live in the United Kingdom. If you live in Canada then please expect delivery in 14 - 21 business days.
Q2. "What shipping method do you use?"
A2. At present we only send orders via Registered Airmail. Delivery Service is to both physical street addresses or PO Box Addresses, depending on what shipping address you provide us with.
Q3. "When my order arrives do I have to personally sign for it?"
A3. Yes, we send all order shipments by Registered Airmail with a tracking number. When you receive your order you will be required to produce proof of your personal identity that links to your postal address or PO Box number. This will be in the form of an ID Document or Passport. We have designed it this way to make sure you get your order and eliminate the possibility any fraud occurring.
Q4. "How can I check the delivery status of my order, once it has been shipped?"
A4. If you would like to check the progress of your order within 3 days of receiving the shipment notification and Tracking Number e-mail we send to you, then you should click on this link; http://tracking.postoffice.co.za/. When the page opens simply enter the Tracking Number that we issued you with in the box labelled as 'Domestic Number' and then click submit. An example of the Tracking Number that we sent you will look like this:- RJ123456789ZA. The SA Post Office Tracking system applies to ALL countries no matter where you reside and all the way from when the parcel was shipped and up to when it was delivered.
Q5. "What would happen if I made a mistake with my address and my parcel was returned to to you?"
A5. All postal services around the world are bound by regulations to only deliver items that have a full and correct address, particularly when the item has been sent by Registered post. If your address is incorrect or incomplete then your parcel will be returned to us. When deliveries are returned we will contact you and confirm that you have provided us with an incorrect postal address details. When you have reconfirmed or corrected your address details, we will correct the delivery address and place the reshipment on hold. We will release your order as soon as we have received your payment for the additional shipping fees. Once your payment has cleared, we will immediately ship your order to you.