Cancellations, Returns & Refused Orders.
IMPORTANT NOTE: ALL Policies take effect from the moment we have received your order.

Order Cancellation Policy

Our Order Cancellation Policy takes effect from the moment that we receive your order.

Order Cancellation Policy
Please submit any requests for cancellation in writing via email. Email cancellations must contain the following: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please also provide your phone number so that we may contact you if we have questions in regards to cancelling your order..

We will make every effort to cancel your order before your order has been shipped to. Note that we ship all orders within 1 working day of receipt. In the event that a cancellation was submitted (via email), after your order has already been shipped the cancellation will be subject to a 20% restocking fee of the merchandise total, and shipping fees will not be refunded, as per our Returns Policy below. Refunds can only be made once the returned order has been received back at our facility.

In the event that a cancellation was submitted (via email), after your order has already been shipped the cancellation will be subject to a 20% restocking fee of the merchandise total less shipping once the return has been received back at our facility.

In the event of a cancellation please do not attempt to accept the package otherwise you will be responsible for paying the return shipping fee and insurance to cover loss or damages.

Self-Diagnosis & Mis-Diagnosis Policy
We are not responsible for errors arising from self-diagnosis or mis-diagnosis. As such, a 20% restocking charge will apply under circumstances of this nature and especially so on condition that the parcel has not been opened. Please note that once the seal on the tube has been broken we are unable to Refund you as we simply cannot accept any returned product under these circumstances.

Returned & Lost Merchandise Policy
We are not responsible for returned merchandise which has been lost in transit. You may want to insure your return because we cannot be held liable for any refund if we don't receive the merchandise. Once we receive returned parcels we will Refund you within 24 hours of receipt of the parcel.

Returns Policy

Our Returns Policy takes effect from the moment that we have received your order.

Return Time Policy
Please note that we cannot, under any circumstances, accept any requests for the Return and refund of your order where the time between Delivery and the claim for a Refund exceeds 14 days. When and if you wish to claim we will require satisfactory evidence from you in the form of a document from your Post Office or courier service that clearly indicates the date you received your product/s. This evidence must be scanned and sent to us by email together with your request for a Refund.

Opened Items
There is a 20% restocking charge for these returns if the shipping package has not been opened and a 50% restocking fee if the package has been opened whether the products have been used or not. Again, please note that shipping and handling fees will not be refunded.

Returned & Lost Merchandise Policy
We are not responsible for your returned merchandise which has been lost in transit after you have sent it to us. You may want to insure your return because we cannot be held liable for any refund if we don't receive the merchandise.

Incorrect Address Supplied
All postal services around the world are bound by regulations to only deliver items that have a full and correct address, particularly when the item has been sent by Registered post. If your address is incorrect or incomplete then your parcel will be returned to us. When deliveries are returned we will contact you and confirm that you have provided us with an incorrect postal address details. When you have reconfirmed or corrected your address details, we will correct the delivery address and place the reshipment on hold. We will release your order as soon as we have received your payment for the additional shipping fees. Once your payment has cleared, we will immediately ship your order to you

Refused Order Policy

Our Refused Orders Policy takes effect from the moment that we have received your order.

Refused Items Policy
If ordered product(s) are refused upon delivery, the returned products will be subject to a 20% restocking fee and shipping and handling fees will not be credited. Refunds are only paid when the refused items are received back at our fulfilment center.

Alertpay Accepted